Tuesday, August 12, 2014
Losing your VOIP service: scary
At time of writing (10.40 Tue 12 Aug 2014), UK telecoms company Soho66 has a major outage - VOIP phones won't register, website doesn't load, phone number (0333 344 3443) gives Number Unobtainable.
Eventually I worked out that they might have a Twitter feed: they do, and reassuringly, that tells me that they acknowledge a network failure AND failure of an automatic changeover, resulting in a delay while they make manual changes. Not great, but at least it shows that my initial fear - that they had gone bust - was unfounded.
But such a fear is rational, and applies to any Telecoms supplier. Before going to soho66, I did a risk assessment, and asked Ofcom what would happen if a telecoms company went out of business. Answer: it could take up to three weeks to transfer your numbers to a new supplier - there is no emergency fast-track procedure. I wrote to my MP to say that this worried me and should worry him as it was impeding competition (a careful company would tend to stick to BT because whatever their other shortcomings, they weren't likely to go out of business). Answer from Ofcom when my MP referred the issue on to them - well, that's the way it is.
Ofcom are worse than useless: they give the illusion of protection when in fact we would be better off realising how poorly protected we are against the intended (and unintended) actions of telecoms companies.
A thought for anyone using a non-BT telecoms company: demand a contact method that doesn't use their own network (ie a pure-BT line or a mobile number) so that you can at least have a chance of contacting them when their network goes down, inevitably taking their own phone lines and website with them. Or at the very least, make sure you know where they will post updates online in such an event.
Eventually I worked out that they might have a Twitter feed: they do, and reassuringly, that tells me that they acknowledge a network failure AND failure of an automatic changeover, resulting in a delay while they make manual changes. Not great, but at least it shows that my initial fear - that they had gone bust - was unfounded.
But such a fear is rational, and applies to any Telecoms supplier. Before going to soho66, I did a risk assessment, and asked Ofcom what would happen if a telecoms company went out of business. Answer: it could take up to three weeks to transfer your numbers to a new supplier - there is no emergency fast-track procedure. I wrote to my MP to say that this worried me and should worry him as it was impeding competition (a careful company would tend to stick to BT because whatever their other shortcomings, they weren't likely to go out of business). Answer from Ofcom when my MP referred the issue on to them - well, that's the way it is.
Ofcom are worse than useless: they give the illusion of protection when in fact we would be better off realising how poorly protected we are against the intended (and unintended) actions of telecoms companies.
A thought for anyone using a non-BT telecoms company: demand a contact method that doesn't use their own network (ie a pure-BT line or a mobile number) so that you can at least have a chance of contacting them when their network goes down, inevitably taking their own phone lines and website with them. Or at the very least, make sure you know where they will post updates online in such an event.
Thursday, August 07, 2014
Digital Derbyshire's secret - Timing of the Phases
Digital Derbyshire have a website that tells residents in which year they are scheduled for Fast Broadband (funded by large amounts of public money) but they seem very reluctant to tell people at which end of the year they should expect to see service - the date checker will tell you "Phase 6, 2015" - but there is no indication of what Phase 6 (for example) actually means.
I asked them - and for once got the data I needed without having to make a Freedom of Information request, and in just 9 working days!
For anyone who would like to know without that wait (and to avoid further waste in public resources in having Digital Derbyshire answer repeated and unnecessary questions) here is the timing that they indicated:
I asked them - and for once got the data I needed without having to make a Freedom of Information request, and in just 9 working days!
For anyone who would like to know without that wait (and to avoid further waste in public resources in having Digital Derbyshire answer repeated and unnecessary questions) here is the timing that they indicated:
Phase 1, 2 and 3 are scheduled for 2014 Phases 4, 5, 6 and 7 are scheduled for 2015 Phases 8,9 and 10 are scheduled for 2016 The phases differ in lengths and are subject to satisfactory surveying of the area prior to the commencement of works but phase 6 should be deployed during mid to late 2015 and, as you are aware, the caveats apply.
